Security & Compliance

Built for regulated environments.
Not bolted on after.

Every architectural decision \u2014 from database isolation to telephony selection \u2014 was made with HIPAA, 21 CFR Part 11, and clinical-grade auditability as first-class requirements.

HIPAA-Ready Infrastructure

BAA-covered telephony, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and append-only audit logging — all out of the box.

21 CFR Part 11 Readiness

Append-only audit logs with timestamped actions, electronic record controls, and full traceability designed to support FDA-regulated environments.

Consent Management

Per-channel opt-in tracking with TCPA and CAN-SPAM compliance. Every consent event produces an audited consent event record.

Audit Logging

Every API call is logged. PHI access events are stored in a separate, append-only audit log with caller identity and timestamp.

Encryption

AES-256 at rest for all stored data and TLS 1.3 for every connection in transit.

Multi-Tenant Isolation

Every database query is scoped by tenant ID. Isolation is enforced at the ORM layer and validated by an automated test suite.

De-Identification

Configurable export profiles that strip names, hash phone numbers, and remove free-text identifiers before data leaves the platform.

Role-Based Access

Four permission tiers — Owner, Admin, Coordinator, Viewer — with every action logged against the acting user.

SOC 2 Type II (In Progress)

Continuous infrastructure monitoring, automated vulnerability scanning, and a documented incident-response playbook. Certification in progress.

Data Flow Architecture

How your data moves \u2014 and where it\u2019s protected

ParticipantTwilio[BAA-covered telephony]
ConversationRelay[TLS 1.3 WebSocket]
TrialScreen Server[Encrypted runtime]
PostgreSQL[AES-256 at rest]
Export Layer[CDASH / FHIR / CTMS]
Audit Log[Immutable, append-only]

Compliance is a shared responsibility. TrialScreen provides technical controls to support regulatory requirements. Each organization is responsible for its own compliance determination, including execution of required Business Associate Agreements.

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